Privacy Policy
The Hover Bureau, a DBA of Stella Stardust, LLC ("we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including our website, forms, and communications. We provide services across Southwest Florida, including Sarasota, Manatee, and Charlotte counties.
Information We Collect:
Name
Phone number
Email address
Property/listing address
Communication preferences
HOW WE USE YOUR INFORMATION
We use the information you provide to:
- Schedule and fulfill photography/media orders
- Deliver your completed listing media
- Send order updates, delivery notifications, and service-related communications
- Request feedback and reviews about our services
- Respond to inquiries and provide customer support
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and understand how visitors interact with our site. This may include tools such as Google Analytics or similar analytics services. You can control or disable cookies through your browser settings; however, doing so may affect certain website functionality.
DATA SECURITY
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure data storage practices and restricted access to personal information within our organization. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
SMS / TEXT MESSAGING
Transactional Messages. If you opt in to receive transactional text messages, we may send you messages related to order confirmations, appointment scheduling, listing media tips, availability updates and listing delivery notifications. These messages are necessary to the services you have requested.
Marketing Messages. If you separately opt in to receive marketing text messages, we may send you messages related to service announcements, special offers, and review requests. This consent is optional and separate from consent to receive transactional messages.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected] or 941-350-6510.
No mobile opt-in data or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors and service providers who support our operations (e.g., scheduling, payment processing, communication platforms), solely to deliver our services. All other categories of use, including text messaging originator opt-in data and consent, are excluded from third-party sharing.
INFORMATION SHARING
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who help us operate our business (such as scheduling, payment processing, or communication platforms), solely for the purpose of providing our services to you.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.
DATA RETENTION
We retain your information for as long as necessary to provide our services and comply with legal obligations.
YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information by contacting us at [email protected].
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
CONTACT US
If you have questions about this Privacy Policy, please contact us at:
941-315-8027
Effective Date: July 1, 2026